Shipping policy

Thank you for shopping with Novasolo.com. We strive to provide you with a seamless and enjoyable shopping experience. Please review our shipping policy to understand how we handle the shipment of your orders.

1. Processing Time

Orders are typically processed and shipped within three (3) business days from the date of purchase. During peak seasons or promotional periods, processing times may be extended. We will notify you of any delays.

2. Shipping Methods

We offer the following shipping methods:

Standard Shipping (Small Parcel): Most deliveries will occur within 7-14 business days once the goods have been picked up by the carrier. For Standard Shipping (Small Parcel), the delivery is performed by FedEx, UPS, USPS, or another appropriate carrier and includes delivery to your doorstep.

LTL Shipping (Large Items) – Threshold Delivery: Most deliveries will occur within 7-14 business days after the carrier picks up the goods. Delivery will be handled by a specialized furniture transporter and includes placement at your doorstep or the first dry area (such as a garage or covered porch). This service does not include unpacking, placement inside the home, or packaging removal. For threshold delivery to multi-unit residential buildings, items will be delivered to the first available dry area of the building, such as the lobby. This service concludes at the building's primary entry point and does not include delivery to individual unit doors or upper floors.

LTL Shipping (Large Items) – White Glove Delivery: Most deliveries will occur within 7-14 business days after the carrier picks up the goods. Delivery will be performed by a specialized furniture transporter and includes appointment scheduling, unpacking, placement of furniture in the room of your choice, and delivery up to two flights of stairs. The service also includes up to 20 minutes of on-site light assembly, removal of all packaging materials, and requires a signature upon delivery.

3. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can track the status of your order by entering the tracking number on our website or the carrier's website.

For LTL Shipping (Large Items), prior to delivery, you will be contacted and provided a delivery date with a 4 hour time-slot. You have the option to either accept the proposed delivery date or decline it. If declined, an alternative delivery date will be offered within 7-14 working days. Please note: if no delivery date is accepted, additional storage charges will be added to your invoice. Storage is calculated at 5% of the total delivery cost, per day, beginning from five working days after the goods are picked up from NovaSolo's warehouse. On the scheduled day of delivery, the driver will call the customer 30 minutes prior to arrival.

4. Inspecting Your Delivery

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right. When your order arrives, please make sure to inspect the box and the furniture inside before signing the Proof of Delivery (POD). If you notice any damage, kindly note it on the POD about the packaging/furniture condition and contact us immediately after receiving the item.

All claims must be submitted within 48 hours of delivery. Claims made after this period may not be approved.

5. Backorder Shipping Policy

Orders containing both in-stock and backordered items may be split into separate shipments; however, we will consolidate shipments wherever possible to minimize the number of shipments. In most cases, orders will be shipped in a maximum of two parts: one shipment for in-stock items and one shipment for backordered items once they become available.

Please note that consolidating shipments may affect the lead times displayed on product listings, as the order will be held until all items are in stock. Estimated ship dates for backordered items will be provided at checkout and confirmed by email.

6. Shipping Destinations

We currently ship to the contiguous United States only. Unfortunately, we do not offer shipping to Alaska, Hawaii, U.S. territories, or international destinations at this time.

7. Shipping Delays

While we make every effort to ensure timely delivery, we are not responsible for shipping delays caused by factors beyond our control, such as weather conditions, customs processes, or carrier delays.

8. Address Accuracy

Customers are responsible for providing accurate and complete shipping addresses. We are not responsible for lost or delayed shipments due to incorrect or incomplete addresses provided by the customer.

9. Missed Delivery Appointments

Customers are responsible for being available to receive their order at the scheduled delivery time. If a delivery appointment is missed or the carrier is unable to complete delivery due to customer unavailability, incorrect address details, or lack of access, additional fees may apply for redelivery or storage. These charges will be the responsibility of the customer and must be paid prior to rescheduling the delivery.

11. Shipping Promotions

From time to time, we may offer free or discounted shipping promotions. These promotions may be subject to specific terms and conditions, which will be communicated during the promotional period.

12. Contact Information

If you have any questions about our shipping policy, please contact us at customerservice@novasolo.com.